AI field service management software
Leads answered.Crews dispatched.Invoices paid.
AI agents run the office for multi-crew and multi-location service companies: intake, estimates, dispatch, and billing. Managers review what got done and handle only what needs them.
- 14-day free trial, no credit card
- Built for multi-crew and multi-branch teams
- You set how much agents handle
In daily use at Kraken Services: 3 brands across Seattle, the Tri-Cities, the DMV area, and Houston.
Simulated example owner briefing with illustrative numbers, not live data, showing how Service Velocity reports to you: key metrics, routine work executed autonomously by AI agents, exceptions that need your judgment with options prepared, and growth plans ready for approval.
Field service software for your trade
What happened to your weekend leads?
A homeowner calls Saturday morning, gets voicemail, and books whoever picks up next. With Service Velocity, AI agents answer every call, text, and email the moment it lands, open a case for each one, and handle the routine ones before you're back.
Monday starts with a short list of what needs you, not a pile of voicemails.
- Fri 6:40 PM
Missed call: gutter cleaning
Texted back in 90 seconds and booked an estimate for Tuesday.
- Sat 9:15 AM
Web form: house wash, 2,400 sq ft
Quoted from your price book and sent.
- Sat 2:02 PM
Text: “Can you come earlier Monday?”
Moved to the 8 AM slot and let the crew know.
- Sun 7:30 PM
Email: streaks on last week's windows
YouCase opened, apology and a re-clean offer drafted for you.
Monday, 7:00 AM: 12 came in, 11 handled, 1 waiting for you.
Example weekend with illustrative numbers.
See it in 17 seconds.
You didn't start a service business to manage the office. Here's what changes when the agents run it.
More videos on YouTubeAI scheduling and dispatch on one board.
The operating picture lives in one place: what is scheduled, what slipped, who needs an answer. Agents and your people work from the same board instead of reconstructing the day from five tabs.
In the field, technicians use the app. Today's schedule, GPS check-in and check-out, customer details, and job site photos, on iOS and Android.
A week of work, from first call to paid invoice.
Agents own every handoff from first call to cleared payment. You see throughput and outcomes, not the busywork in between.
Example week with illustrative numbers.
Leads
38new this week
Qualified on arrival — no queue, no callback list
Estimates
24sent · $62k quoted
Scoped, priced, and delivered by agents
Scheduled
19on the board
Crews balanced automatically as the week shifts
Dispatched
18crews rolling
Routed with live ETAs to every customer
Collected
$44kcollected
Invoiced from the job record, with nothing re-keyed
Field service software built inside our own crews.
Our co-founders, Brian Spindler (CEO) and Steve Coleman (CTO), also run Kraken Services, an exterior-services company in Seattle, the Tri-Cities, the DMV area, and Houston. Its brands run on Service Velocity every day.
Rick Hicksted (Executive VP, Software Engineering) leads the engineering team building Service Velocity. Meet the team
- Crystal Window Cleaning CoDMV area, since 1992
- Clearview Window Cleaning & Pressure WashingTri-Cities, WA, since 2010
- Kraken Pressure Washing ProsSeattle, WA
71% faster
Dispatch scheduling efficiency
41 min avg to place crew per job → 12 min avg on dispatch board
77% reduction
Invoice lag after job completion
6.2 days to first invoice → 1.4 days with job-linked billing
2.4× adoption
Mobile technician adoption
38% daily active on legacy app → 91% daily active on Service Velocity mobile
Start with one crew. Grow into every branch.
Built for operations running several crews or locations. Not there yet? Start small on the same system and move up as you grow, with nothing to migrate and nothing to relearn.
Getting started
Owner-operators and small crews
Start a free trial on your own, bring customers over by CSV, and run every job from one place. Add AI agents, SMS, and QuickBooks when you move up to Team.
- Solo
Scaling up
Several crews and an office
Agents qualify leads, balance the board across crews, and send invoices the day work closes, on workflows that match how you sell. Add locations on Growth.
- Team
- Growth
Commercial and multi-location
Branches, regional managers, and commercial accounts
Several brands on one account, volume pricing past 20 technicians, a named manager, a contracted SLA, and security reviews.
Kraken Services runs Seattle, the Tri-Cities, the DMV area, and Houston on it today.
- Enterprise
Live in weeks, not months.
Try it on your own work
Start a free 14-day trial workspace with sample data already in it, no credit card needed. Invite your team and bring in some of your own customers and jobs by CSV.
Agents take the busywork
Leads qualified, estimates drafted, the board balanced, invoices sent the day the job closes. Start with answers and drafts, and hand over more as trust builds.
Go live when you're ready
Talk with our team, pick a plan, add a card, and move to production. QuickBooks Online and your CRM (such as Jobber) come over from the Team plan up.
AI agents that run operations, not a chatbot on the side.
Fifteen specialists across your front office, sales, dispatch, field, and billing. They work from the same live records your people see, and take on as much as you hand them.
Front office / Intake
New requests, callers, clients, and properties. The intake coordinator logs new requests as they arrive.
Quote studio
Open quotes, assessments, and pipeline. The quote helper drafts quotes; the sales specialist tracks what's closing.
Dispatch
The board, crews, technicians, and unscheduled jobs. The dispatch assistant assigns crews to appointments.
Billing
Overdue invoices, receivables, and payments. The billing specialist prepares invoices and tracks what's owed.
Switching from Jobber, Housecall Pro, or ServiceTitan?
Bring your customers and job history with you. See how we compare, side by side.
Questions owners ask first
How much does it cost?
Pricing is per technician in the field, and office and admin seats are free. Plans are a monthly subscription plus metered usage, and you can cancel anytime. Start with a free 14-day trial; see the pricing page for what each plan includes.
Can I try it before talking to sales?
Yes. Start a free, self-serve 14-day trial, no credit card needed, and you get your own workspace with sample data, most features turned on, room to invite your team, and import for some of your own data. When you're ready to run your business on it, a short call with our team moves you to production. Prefer a guided tour first? Book a demo.
What happens when I'm ready to go live?
You talk with our team, pick the plan that fits, and add a card for the monthly subscription and metered usage. We move you to production from there. A card is only needed at this step, never for the trial.
Can I cancel anytime?
Yes. Cancel whenever you like. Your subscription stays active until the end of the current billing cycle and then ends, with no further charges.
Is it only for large companies?
No. It's built for multi-crew and multi-location operations, but a solo operator or small crew can start a trial on their own and bring customers over by CSV. As you add crews and branches, move up a plan on the same system: no migration, no starting over.
Can I bring my data from Jobber or QuickBooks?
Yes. Bulk CSV import covers customers, jobs, and history, and QuickBooks Online import and export and a direct CRM import (such as Jobber) are included from the Team plan up, so you are not starting from a blank board.
Is there a mobile app for technicians?
Yes. Technicians use the Service Velocity app for iOS and Android: today's schedule, GPS check-in and check-out, customer details, and job site photos.
How much will the AI agents do on their own?
As much as you choose. Most teams start with the agents answering questions and drafting quotes, schedules, and invoices for approval, then hand over routine work as trust builds, up to the team running the desk while managers review and handle escalations. Agents only act within the permissions your admins give them, and money movement and user access stay with your team by default.
How quickly will I hear back?
We respond to demo and trial requests within 1 business day.
See it on your own jobs.
Tell us where work stalls and we'll walk you through it on your own jobs. We respond within 1 business day.